Last updated: June 16, 2026
These Business Terms of Service (“Business Terms”) govern your use of MANVEN Core (“Mcore”) as a business to run loyalty programs, promotions, and marketing campaigns. By creating or operating a business on Mcore, you agree to these Business Terms on behalf of that business.
You’re responsible for your account, your team members’ access, and all activity under your business. Keep credentials secure and grant access only to people who need it.
Where a paid plan applies, fees, billing cycles, and payment terms are as presented to you when you subscribe. Unless stated otherwise, fees are non-refundable and exclusive of taxes.
You are the data controller of the customer personal data you collect through Mcore, and Mcore acts as your processor, handling that data on your instructions to provide the service. You are responsible for:
Mcore processes customer data only to provide the service, in line with our Privacy Policy and any data-processing terms we provide.
You are solely responsible for creating, configuring, and reviewing your own promotions, campaigns, rules, eligibility criteria, and rewards before you publish them. If you set up a promotion incorrectly — for example, the wrong reward, the wrong eligibility rules, or an offer you did not intend — resolving it with the affected customers is your responsibility, and Mcore is not responsible for honouring it or for any dispute it causes.
Software can occasionally behave unexpectedly, including displaying a message or notification (such as “Congrats, you earned a reward”) before a customer has met a promotion’s conditions or taken part in it. Such displays do not create an entitlement, and where a customer does not genuinely meet the eligibility criteria, neither you nor Mcore is obliged to provide the reward. To the maximum extent permitted by law, Mcore is not liable for rewards, offers, codes, or messages shown or issued as a result of your promotion configuration or of technical errors, and you are responsible for resolving any resulting matters with your customers.
You will indemnify and hold Mcore harmless from claims, losses, and costs (including reasonable legal fees) arising from your promotions, offers, eligibility decisions, or communications, or from your misconfiguration of any campaign.
Mcore and its software remain our property. You retain ownership of your content and your customer data. You grant us the rights needed to host and process them to provide the service.
Each party will protect the other’s non-public information and use it only to provide or use the service.
The service is provided “as is.” We aim for high availability but don’t guarantee uninterrupted or error-free operation unless a separate service-level agreement says otherwise.
To the extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing limits liability that cannot be limited by law.
Either party may end this agreement as described in your plan. On termination, your access ends and we’ll handle your data as described in our Privacy Policy and any data-processing terms.
We may update these Business Terms from time to time. When we make a significant change, we’ll update the date shown on this page and notify business users by email. Continued use after a change means you accept the updated Business Terms.
Questions about these Business Terms? Email us at privacy@manven.la.